Inabanga Bohol Public Service

  Nothing beats refreshers to ensure that frontliners, especially in the towns, are on their toes where courtesy as well as competent and efficient service to the public are concerned.

  As such, Municipio Inabanga recently initiated a service excellence in the workplace training workshop for department heads, mayor's office staff and Information Community Relations Officers (ICRO).

  Training Division Chief Ella Lachica and Senior Trade and Industry Development Specialist Grace Lardizabal from the Center for Industrial Competitiveness (CIC),  a bureau of the Department of Trade and Industry (DTI) based in Manila flew in for the purpose, accompanied by Blair Panong and Nita Balaba of DTI-Bohol.

  In his statement of purpose, Panong said the local government unit (LGU) is a service industry that should answer the needs of the constituents.

  "This is an attempt to improve the delivery of services that will give us a fresh outlook on how to deal with the constituency being front liners of Team Inabanga," he said.

  Lachica explained the need for service excellence as the constituents' expectations are higher than before.

  She discussed service management, common difficulties in organizational change effort, the right attitude in delivering quality service and understanding the need of the constituents.

  "Your attitude towards clients influences your behavior. You cannot always camouflage how you feel," she pointed out.

  Lardizabal facilitated the workshop in setting quality service standards.

  "The delivery of government service can be improved by setting service standards: establish a target, communicate expectations and create a valuable management tool," she said.

  Reporting of the standards created by group capped the activity.